Privacy Policy

Last Updated: 1 August 2026

WM Painting & Decorating (“we”, “our”, “us”) is committed to protecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, or engage our painting and decorating services.

By using our website, you agree to the practices described in this Privacy Policy.

1. About Us

WM Painting & Decorating is an Australian-owned painting and decorating company providing residential and commercial painting services throughout the Southern Highlands, Illawarra and South Coast regions of New South Wales.

If you have any questions regarding this Privacy Policy, you can contact us using the details provided at the end of this document.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

Full name
Email address
Phone number
Property address
Postal address
Project details
Images or information you voluntarily provide
Records of communications between you and our business
Any information submitted through our online contact forms

When you browse our website, we may also automatically collect technical information including:

IP address
Browser type
Device information
Operating system
Referring website
Pages viewed
Time spent on pages
Date and time of your visit
General location information

3. How We Collect Information

We collect personal information in several ways, including when you:

Complete our online enquiry forms
Request a quotation
Contact us via email or telephone
Engage our services
Subscribe to updates (if applicable)
Communicate with us through social media
Visit our website

Some information is collected automatically through cookies and analytics technologies.

4. Why We Collect Your Information

We collect your personal information for legitimate business purposes, including to:

Respond to enquiries
Prepare quotations
Arrange site inspections
Provide painting and decorating services
Schedule appointments
Process customer requests
Improve our customer service
Maintain internal business records
Improve our website functionality
Comply with legal obligations

We only collect information that is reasonably necessary for these purposes.

5. Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Understand visitor behaviour
Improve website performance
Remember user preferences
Measure website traffic
Analyse website usage

You may disable cookies through your web browser, although some parts of our website may not function correctly.

6. Analytics

We may use services such as Google Analytics to better understand how visitors use our website.

These services may collect anonymous information including:

Pages visited
Device type
Browser information
Session duration
Approximate geographic location

This information is used solely to improve our website and customer experience.

7. Marketing Communications

If you choose to contact us or request information, we may communicate with you regarding your enquiry or project.

We do not send unsolicited marketing emails and you may opt out of promotional communications at any time.

8. Disclosure of Personal Information

We do not sell, rent or trade personal information.

We may disclose your information where necessary to:

Our employees
Trusted contractors
IT service providers
Website hosting providers
Professional advisers
Government authorities where required by law

Any third party receiving your information is expected to protect it appropriately.

9. Data Security

We take reasonable steps to safeguard your personal information against:

Unauthorised access
Loss
Misuse
Interference
Modification
Disclosure

Security measures include secure hosting, password-protected systems and restricted access to customer information.

While we strive to protect your information, no online transmission or storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Meet legal obligations
Resolve disputes
Maintain business records

When information is no longer required, it is securely deleted or destroyed where practicable.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites and encourage you to review their individual privacy policies.

12. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate or incomplete, you may request that it be corrected.

Requests should be made using the contact details below.

13. Overseas Disclosure

Some third-party services used to operate our website, such as website hosting, cloud storage or analytics providers, may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers handle your information securely and in accordance with applicable privacy laws.

14. Children’s Privacy

Our services are not directed to individuals under the age of 18.

We do not knowingly collect personal information from children.

15. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on this page together with the updated revision date.

16. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

WM Painting & Decorating

Website
www.wmpaintinganddecorating.com.au

Email
william@wmpaintinganddecorating.com.au

Phone
0434 432 267

Service Areas
Southern Highlands, Illawarra & South Coast, NSW